Policy
Refund terms
Try it free first, and if a paid plan still does not work for you, ask within 7 days.
Start with the free trial
The free 24-hour trial exists so you can check channels and picture quality on your own TV before paying. We recommend it to everyone.
The 7-day refund window
If, within 7 days of payment, the service does not work properly on your device and our support team cannot fix it, you can ask for a refund of that order.
How to ask
Open the live chat or use the contact form with the email you ordered with, and describe the problem. We first try to fix it, for example with a backup server or setup help.
How refunds are paid
Approved refunds go back through the original payment method where possible. Card refunds usually appear within 5 to 10 business days depending on your bank; crypto refunds are sent to an address you give us, in the same currency.
What is not covered
Refunds are not given after the 7-day window, for logins shared outside your household, or for a single channel or event being unavailable, since lineups change over time.