Troubleshooting
IPTV not working in Ontario? Five fixes
Login errors, buffering and empty guides almost always have a simple cause. Work through these in order; most problems are solved by step 3.
Quick answer
If IPTV is not working, first re-enter the login by copy and paste, turn off any VPN on the TV device, and restart the device and router. If it buffers, connect the TV with a cable or move the router closer. Still stuck? Press "It does not work" in your login email: a backup server arrives within minutes.
In order
The five fixes
Check the login letter by letter
Username and password are case-sensitive, and the server must be typed exactly as in your email, starting with http://. Copy and paste if you can.
Turn the VPN off on the TV device
A VPN often causes "authorization failed" or endless loading. Turn it off, or if you need it on, tell us in the chat and we send a server that suits it.
Restart the device and the router
Unplug both for 30 seconds. On older Firesticks, also clear the app cache in Settings, Applications.
Move closer to the router or use a cable
Most buffering comes from weak Wi-Fi to the TV, especially in basements and condos. An Ethernet cable or a mesh point fixes it.
Press "It does not work" in your email
Our system sends you a backup server within minutes, with the same username and password, and our team follows up in your chat.
Error messages
What common messages mean
| Message | Usual cause | Fix |
|---|---|---|
| Authorization failed / wrong username or password | Typo, VPN, or trial ended | Copy and paste the login, VPN off |
| Playlist empty / no channels | Wrong login type in the app | Use Xtream Codes, not M3U, in the app |
| Buffering, picture freezes | Weak Wi-Fi or evening congestion | Ethernet, 5 GHz Wi-Fi, check speed at 8 pm |
| Error 401 / 403 | Login not accepted by the server | Re-enter details, then "It does not work" in the email |
| Error 503 / 504 | Server busy or a channel down | Try another channel, then tell us in the chat |
| Empty TV guide | Guide not downloaded yet | Update EPG in the app settings |
Device-specific steps: Firestick · Samsung and LG TVs · all devices.
Questions
Troubleshooting questions
Why does my IPTV say "authorization failed" or "username and password don't match"?
Usually a typo, an extra space, a VPN, or an expired trial. Re-enter the details by copy and paste, turn off the VPN, and if it still fails press "It does not work" in your email for a backup server.
Why does IPTV buffer only in the evening?
Home internet is busiest between about 7 and 11 pm. Check your speed at that time; if it drops under 15 Mbps per screen, use a cable to the TV or lower the stream to HD. See the speed guide.
Some channels work and others do not. Why?
A single channel can be down for a while at the source. Try another channel in the same group, then tell us the channel name in the chat so we can check it.
The TV guide is empty. How do I fix it?
In the app, refresh or update the EPG (TV guide) and wait a few minutes. In TiviMate: Settings, EPG, Update EPG. If it stays empty, tell us your app name.
Still not working?
Open the live chat at the bottom of the page and tell us your device and app. A real person helps you.